SolvedIncidents & Status Pages

Which monitors should we put on our public status page?

Asked by Oliver GrantJun 12, 2026
We are about to publish a status page for our customers. I am not sure whether to list every monitor we have or just a few. We have about forty monitors, many of them internal things like queue workers and database ports.
Accepted answer from MonoDuty Support
Selin YıldızMonoDuty Support EngineerJun 15, 2026
Then your status page should have roughly three entries, not forty. A structure that works: 1. List components in customer language, not infrastructure language. Web application, API, File uploads. Your customer does not know what a queue worker is and cannot act on it being down. 2. Back each customer-facing component with the monitor that best represents it end to end. For the web app that is usually an outside-in check of the page a customer actually loads, not an internal port check. 3. Keep internal monitors off the page entirely. Database ports, queue depths and worker heartbeats belong in your internal alerting. They are how you find out, not what you announce. 4. Be careful with anything that flaps. A component that shows degraded twice a week trains customers to ignore the page. If a monitor is noisy, fix the monitor before you publish it. One more piece of advice from experience: the value of a status page comes mostly from what you write on it during an incident, not from the automatic colour of the dots. Agree in advance who writes the customer-facing update and how often it gets refreshed, otherwise the page goes red and then stays silent, which is worse than having no page.
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3 replies

Selin YıldızMonoDuty Support EngineerJun 13, 2026

Hi Oliver, the short answer is fewer than you think. A status page is a customer communication tool, not a copy of your monitoring dashboard. Before I give you a structure, can I ask what your customers actually contact you about when something is wrong?

Oliver GrantJun 14, 2026

Mostly the web app being slow or not loading, and the API returning errors. Occasionally file uploads.

Oliver GrantJun 16, 2026

That reframing helped a lot. We cut it down to three components and assigned an owner for updates.