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On-call & Escalation

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SolvedOn-call & Escalation

Escalation never reaches the second level

I set up an escalation policy with three levels, email first, then SMS after five minutes, then a call after ten. In practice we only ever get the first email. Even when nobody responds for half an hour, the SMS never comes.

Answered by Burak Şahin, MonoDuty Support EngineerJun 23, 202657 found this helpful
SolvedOn-call & Escalation

Should the on-call person get every alert or only critical ones?

We just set up our first rotation and the on-call person is getting woken up by things that could easily wait until morning. I do not want to remove the alerts entirely because they are useful during the day. How do other teams handle this?

Answered by Elif Kaya, MonoDuty Support EngineerJun 7, 202663 found this helpful