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SolvedMobile App

Not receiving push notifications on my phone

I installed the mobile app and signed in, I can see all our incidents in the app. But I never get a push notification when a new incident opens, even though my colleague on the same team does. I have checked that I am in the right organization.

Answered by Selin Yıldız, MonoDuty Support Engineer17 days ago56 found this helpful
SolvedMobile App

Can I acknowledge an incident from the phone?

When I get paged at night I would rather not open a laptop just to acknowledge. Can I acknowledge and resolve incidents directly from the mobile app, or is it read only?

Answered by Deniz Arslan, MonoDuty Support Engineer28 days ago44 found this helpful
SolvedMobile App

Signing in to the mobile app with Google

Our company uses Google accounts for everything and I signed up on the web with Google. On the phone the app is asking me for a password, which I never set. How do I get in?

Answered by Selin Yıldız, MonoDuty Support EngineerMay 21, 202632 found this helpful